One of the achievement of NHM is the patient transport ambulances operating under Dial 108/102 ambulance services.
At the time of launch of NRHM (a sub-mission of NHM) in 2005, such ambulances networks were non-existent.
Now 33 States/UTs have the facility where people can Dial 108 or 102 telephone number for calling an ambulance.
Dial 108 is predominantly an emergency response system, primarily designed to attend to patients of critical care, trauma and accident victims etc.
Dial 102 services essentially consist of basic patient transport aimed to cater the needs of pregnant women and children though other categories are also taking benefit and are not excluded. JSSK entitlements e.g. free transfer from home to facility, inter facility transfer in case of referral and drop back for mother and children are the key focus of 102 service.
For Dial 102 Service and Dial 108 Service, operational cost is supported under NHM.
Implementation of National Ambulance Service (NAS) guidelines has been made mandatory for all the ambulances whose Operational Cost is supported under NHM.
10238 ambulances are being supported under 108 emergency transport systems including new.(Source : NHM MIS)
10147 ambulances are operating as 102 patient transport including new ambulances.(Source : NHM MIS)
5499 empanelled vehicles are also being used in some States to provide transport to pregnant women and children e.g. Janani express in MP, Odisha, Mamta Vahan in Jharkhand, Nishchay Yan Prakalpa in West Bengal and Khushiyo ki Sawari in Uttarakhand.(Source : NHM MIS)
Final Specification of Equipments for ERS Ambulance
Grievance Redressal System
Guidelines for Establishing Grievance Redressal and Health Helpline